bef365 Privacy Policy

1 Introduction

bef365 is Bangladesh's premier online casino and sports betting platform, serving adult players aged 18 and above across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every corner of the country. We are committed not only to delivering a world-class gaming experience but also to handling your personal data with the highest standards of care, transparency, and integrity.

This Privacy Policy is a formal document that governs the relationship between bef365 and every individual who interacts with the platform — whether as a registered account holder, a visitor browsing without registration, or a person who contacts our support team. It is designed to give you a complete and honest picture of our data practices so that you can exercise meaningful control over your information.

Please read this document carefully. If you have any questions about how we handle your data, our support team is available 24/7 at [email protected] (plain text — not a clickable link).

2 Who We Are

bef365 is the data controller responsible for the personal information collected and processed through the bef365.app platform. As data controller, we determine the purposes and means by which your personal data is processed and bear responsibility for ensuring those processing activities are lawful, fair, and transparent.

Our platform is specifically designed for and directed at adult players in Bangladesh. All content, payment methods, currency handling (Bangladeshi Taka, BDT), and support services are tailored to the Bangladeshi market. If you are accessing the bef365 platform from outside Bangladesh, you remain subject to this Privacy Policy, and you are responsible for ensuring that your use of the platform is lawful in your local jurisdiction.

3 Personal Data We Collect

bef365 collects personal data across several categories. We collect only what is necessary for the purposes described in this policy and do not seek to accumulate data beyond what serves a clear and legitimate function.

• Identity Data: Your full legal name, date of birth, gender, and government-issued identification details (such as your National ID card or passport number) collected during registration and identity verification.
• Contact Data: Your email address, mobile phone number, and residential address used to communicate with you about your account, security events, and platform updates.
• Financial Data: Transaction records, deposit and withdrawal history, payment method reference data (e.g., bKash wallet number prefix, Nagad account reference), and BDT balance information. We do not store complete payment credentials.
• Technical Data: IP address, browser type and version, operating system, device type and identifiers, time zone, screen resolution, and session tokens collected automatically when you access the platform.
• Usage Data: Pages and features visited, games played, bets placed, session duration, click behaviour, and other interaction data generated during your use of the platform.
• Communications Data: Records of your correspondence with our support team, including emails, live chat transcripts, and any documents you submit for verification purposes.
• Marketing Preferences: Your opt-in or opt-out status for promotional communications, including your stated preferences regarding sports, game types, and promotional categories.

bef365 does not intentionally collect special category data (such as health information, racial or ethnic origin, religious beliefs, or political opinions) unless you voluntarily provide such information in the context of a responsible gaming or self-exclusion request, in which case it is processed solely for that welfare purpose.

4 How We Collect Your Data

We collect personal data through a number of channels and methods. Understanding these channels helps you exercise informed choices about the information you share with us.

• Direct submission: Data you provide directly when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to surveys or promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you browse or interact with the bef365 platform.
• Third-party sources: Identity verification data from KYC service providers; fraud risk signals from fraud prevention partners; payment confirmation data from payment processors such as bKash, Nagad, Rocket, and Upay.
• Device and browser data: Information collected passively from your device when you access the platform, including device fingerprint data used for security and fraud detection purposes.

5 How We Use Your Personal Data

bef365 processes your personal data for specific, clearly defined purposes. We will not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your consent or identifying a new lawful basis.

• Account management: Creating, maintaining, and administering your bef365 player account, including processing login credentials and managing account preferences.
• Service delivery: Processing your bets, game sessions, deposits, withdrawals, and bonus claims; delivering the core functionality of the bef365 platform.
• Identity and age verification: Confirming that you meet the 18+ age requirement and that your identity matches the registration information you have provided, in compliance with applicable KYC obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, money laundering, and other forms of abuse or criminal activity.
• Responsible gaming: Monitoring your gaming activity to identify patterns that may indicate problem gambling behaviour and offering appropriate responsible gaming tools and interventions.
• Customer support: Responding to your enquiries, resolving disputes, and managing complaint processes in a timely and effective manner.
• Legal compliance: Meeting our obligations under applicable law, including record-keeping, responding to lawful requests from authorities, and enforcing our Terms and Conditions.
• Marketing communications (consent only): Sending you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, and seasonal promotions — but only where you have opted in to receive such communications. You may withdraw consent at any time.
• Platform improvement: Analysing aggregated usage data to understand how players interact with the platform and to improve user experience, game selection, and technical performance.

6 Sharing Your Personal Data

bef365 does not sell your personal data to any third party under any circumstances. We share data with external parties only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

• Payment processors: We share transaction reference data with bKash, Nagad, Rocket, Upay, and partner banks to facilitate deposits and withdrawals. These providers act under contractual data protection obligations.
• Identity verification providers: We share identity documents and personal details with accredited KYC and AML service providers solely for the purpose of verifying your identity and age.
• Fraud prevention partners: We share technical and behavioural data with specialist fraud detection services to protect the platform and all players from fraudulent activity.
• Game content providers: Game studios and platform providers whose games are hosted on bef365 may receive limited session and gameplay data necessary for game operation, fairness certification, and technical support.
• Legal and regulatory authorities: We disclose personal data to law enforcement, regulatory bodies, or courts when required by law, court order, or other binding legal process.
• Business successors: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, which will be required to honour the commitments set out in this Privacy Policy.

All third parties with whom bef365 shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the agreed purpose and no other.

7 Cookies & Tracking Technologies

bef365 uses cookies and similar technologies (such as local storage tokens, web beacons, and session identifiers) to operate the platform effectively and to understand how it is being used. Below is a summary of the cookie categories we employ.

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. They cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform — which pages are visited, how long sessions last, and where users exit. This data helps us improve the platform experience.
• Functional cookies: Store your preferences such as language settings, preferred game categories, and notification settings to provide a personalised experience on return visits.
• Security cookies: Used by our fraud detection systems to identify unusual behaviour patterns that may indicate account compromise or automated abuse.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the bef365 platform. Disabling analytics or functional cookies will reduce personalisation but will not prevent you from placing bets or playing games.

8 Data Retention

bef365 retains your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The general retention periods we apply are set out below.

• Active account data: Retained for the lifetime of your account and for a minimum of five (5) years after account closure to meet anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction data is retained for a minimum of seven (7) years to comply with financial record-keeping obligations.
• Support communications: Correspondence with our support team is retained for three (3) years to assist with dispute resolution and complaint management.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, at which point it is deleted or anonymised within 30 days.
• Technical and usage data: Aggregated and anonymised after 12 months for long-term analytics purposes. Individual-level technical data is deleted or anonymised within 12 months of collection.

When personal data is no longer required, we delete it securely or anonymise it so that it can no longer be attributed to any individual player.

9 Data Security

bef365 maintains a comprehensive programme of technical and organisational measures designed to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption on all data transmitted between your device and bef365 servers.
• Encryption at rest for sensitive data categories including identity documents and financial records.
• Access controls ensuring that personal data is accessible only to staff with a legitimate operational need.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Regular security assessments and vulnerability testing of platform infrastructure.
• An internal incident response procedure for identifying, containing, and notifying affected players in the event of a data security breach.

While bef365 takes all reasonable steps to protect your data, no system is entirely impenetrable. You also play an important role in keeping your account secure — use a strong, unique password, do not share your credentials with anyone, and contact us immediately at [email protected] if you suspect unauthorised access.

10 Your Data Rights

bef365 respects your rights as a data subject. You are entitled to exercise the following rights in relation to your personal data at any time by contacting our support team.

• Right of access: You may request a copy of the personal data bef365 holds about you. We will provide this within a reasonable timeframe, typically within 30 days of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal obligations that require us to retain it for a specified period.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your data in a structured, machine-readable format for transfer to another service provider.
• Right to object: You may object at any time to the processing of your personal data for direct marketing purposes. Upon receipt of such an objection, we will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal.

To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing any request and will respond within 30 days. If we are unable to comply with your request in full, we will explain our reasons clearly.

11 Children & Minors

The bef365 platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. Registration by minors is expressly prohibited under our Terms and Conditions.

If we become aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data from our systems. If you believe that a minor has registered on the bef365 platform, please notify us immediately at [email protected] so that we can investigate and act without delay.

12 International Data Transfers

In order to deliver services to players in Bangladesh, bef365 may transfer your personal data to service providers or infrastructure partners located outside of Bangladesh. This may include data centres, KYC providers, fraud prevention platforms, or game content providers based in other countries.

Where personal data is transferred internationally, bef365 takes steps to ensure that an adequate level of protection is maintained. These steps include entering into contractual data protection agreements with receiving parties, using standard contractual clauses, or relying on other lawful transfer mechanisms where appropriate.

By using the bef365 platform and providing your personal data, you acknowledge that your information may be processed in countries outside Bangladesh. In all cases, bef365 ensures that such processing is governed by the same standards of protection described in this Privacy Policy.

13 Changes to This Privacy Policy

bef365 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, applicable law, or regulatory guidance. The "Last Updated" date at the top of this document indicates when the most recent revision was made.

When we make material changes to this Privacy Policy — that is, changes that significantly affect how your data is collected, used, or shared — we will notify you by email to the address registered on your account, or through a prominent notice within the platform, at least fourteen (14) days before the changes take effect.

For minor or non-material changes (such as clarifications of existing language, corrections of typographical errors, or updated contact details), we will update the policy without advance notice but will revise the "Last Updated" date accordingly. Your continued use of the bef365 platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the changes, you should cease using the platform and may request account closure in accordance with our Terms and Conditions.

We encourage you to review this Privacy Policy regularly. A copy of the current version is always available at bef365.app/privacy-policy.

14 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way bef365 handles your personal data, please do not hesitate to contact our dedicated support team. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6), and we treat all data-related enquiries with the highest priority.

You may reach our privacy and data protection team at: [email protected] — please note this is a plain-text email address and is not a clickable link. Copy and paste it into your email client to get in touch. Please use the subject line "Privacy Enquiry" so that your message is routed to the correct team without delay.