bef365 Terms & Conditions

1 Introduction

bef365 is an online gaming and sports betting platform operated at bef365.app, serving adult players across Bangladesh. The platform provides access to sports betting markets (including cricket, football, kabaddi, and other disciplines), live casino games, slot titles, crash games, and related gaming services — all conducted in Bangladeshi Taka (BDT).

These Terms and Conditions ("Terms") apply to all users of bef365, including registered account holders, visitors who browse the platform without registration, and any person who interacts with bef365 content in any capacity. By accessing bef365 in any manner, you acknowledge that you have read, understood, and unconditionally agreed to be bound by these Terms in full, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated into these Terms by reference.

bef365 reserves the right to update, amend, or replace these Terms at any time. Changes will be published on this page with an updated effective date. Continued use of the platform following any such change constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically.

2 Eligibility

To open and maintain an account with bef365, you must satisfy all of the following eligibility requirements at the time of registration and at all times thereafter:

• Age: You must be at least 18 years of age. bef365 is strictly a platform for adults. Registration by or for minors is expressly prohibited.
• Jurisdiction: You must be accessing the platform from a jurisdiction in which online gambling is not prohibited by applicable law. It is your sole responsibility to ensure that your use of bef365 complies with all laws and regulations in your country, region, or territory of residence.
• Legal capacity: You must have full legal capacity to enter into a binding agreement and must not be subject to any court order or guardianship arrangement that restricts your ability to contract.
• Self-exclusion: You must not be subject to a self-exclusion order from bef365 or from any other gambling platform that would prohibit your registration or continued use.
• Single account: You may hold only one registered account with bef365. Multiple accounts held by the same individual constitute a breach of these Terms.

bef365 reserves the right to request documentary evidence of age, identity, and address at any stage of the account lifecycle. Failure to provide satisfactory documentation upon request may result in account suspension, restriction of withdrawals, or permanent closure. Any funds held in a suspended or closed account will be dealt with in accordance with Section 11 of these Terms.

3 Account Registration & Verification

To access the full range of bef365 services — including placing bets, depositing funds, and claiming bonuses — you must complete the registration process and create a verified account. Registration requires you to provide accurate, complete, and up-to-date personal information, including your full legal name, date of birth, residential address, and a valid contact email address or mobile number.

You are responsible for maintaining the accuracy of your registration information at all times. If any of your details change, you must update your account profile promptly. bef365 shall not be liable for any loss, delay, or failure resulting from inaccurate account information provided by you.

• One account per person: Each individual is permitted to hold exactly one bef365 account. Creating multiple accounts — whether under the same or different personal details — constitutes a serious breach of these Terms and will result in all accounts being permanently closed. Any balances or bonuses held across duplicate accounts may be voided.
• Account security: You are solely responsible for all activity that occurs under your account. You must keep your login credentials confidential and must not share your username or password with any third party. bef365 will never ask for your password in any communication.
• Unauthorised access: If you believe your account has been accessed without your authorisation, you must notify bef365 support immediately at [email protected] (plain text — not a clickable link) so that appropriate security measures can be applied.
• KYC verification: bef365 may, at its discretion, require identity and address verification (Know Your Customer, or KYC) before processing withdrawals or granting access to certain features. Accepted documents include national identity cards, passports, and utility bills dated within three months.

4 Deposits, Withdrawals & Payments

All transactions on bef365 are processed exclusively in Bangladeshi Taka (BDT). The platform accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, and selected bank transfers including BRAC Bank, City Bank, Islami Bank, Sonali Bank, and Dutch-Bangla Bank. The availability of specific payment methods may vary and is subject to change without prior notice.

• Minimum deposit: The minimum deposit amount is ৳200 unless otherwise stated in a specific promotion or payment method guide.
• Minimum withdrawal: The minimum withdrawal amount is ৳500. Withdrawal requests below this threshold will not be processed.
• Processing times: Deposits via bKash and Nagad are typically credited to your bef365 wallet within seconds of payment confirmation. Withdrawals are typically processed within 24 hours, subject to identity verification requirements and the processing schedules of individual payment providers.
• Own funds only: You may only deposit funds that belong to you. The use of third-party payment accounts, credit accounts, or borrowed funds for the purpose of gambling is strictly prohibited.
• Refusal of transactions: bef365 reserves the right to refuse, delay, or reverse any deposit or withdrawal transaction at its discretion, including where it suspects fraudulent activity, money laundering, or violation of these Terms.
• Fees: bef365 does not charge transaction fees on standard deposits or withdrawals. However, your payment provider may apply their own charges, for which bef365 accepts no responsibility.

Funds held in your bef365 wallet do not earn interest. bef365 holds player funds in accounts separate from its operational funds. In the event of a platform closure or insolvency, player fund protection is not guaranteed beyond the amount held in segregated player accounts.

5 Bonuses, Promotions & Free Spins

bef365 offers a range of bonuses and promotional offers to new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, the BPL cricket season, and the T20 World Cup. All bonuses are subject to the following general conditions, in addition to any promotion-specific terms published alongside the relevant offer.

• Wagering requirements: All bonus funds are subject to a wagering requirement, which must be met in full before any bonus-derived winnings can be withdrawn. The specific wagering multiplier applicable to each bonus is stated in the promotion's individual terms.
• Validity period: Bonuses expire if wagering requirements are not completed within the validity period stated in the promotion. Expired bonuses and any associated winnings are automatically forfeited.
• One bonus per offer: Unless explicitly stated otherwise, each player is entitled to claim any given promotion once only. Attempting to claim the same bonus multiple times — including by creating additional accounts — constitutes bonus abuse and will result in immediate account action.
• Non-transferable: Bonuses are credited solely to the account of the registered player and may not be transferred to another account, exchanged for cash equivalents outside of the stated wagering process, or used by a third party.
• Modification and withdrawal of promotions: bef365 reserves the right to modify, suspend, or permanently withdraw any bonus or promotional offer at any time and without prior notice. This includes adjusting wagering requirements, minimum odds conditions, eligible games, or maximum withdrawal caps applicable to a bonus.
• Abuse and exploitation: bef365 actively monitors for patterns of bonus abuse, including low-risk or zero-risk wagering strategies designed to exploit promotional terms. Where such behaviour is identified, bef365 reserves the right to void the relevant bonus, void any derived winnings, and take further account action including suspension or closure.

6 Betting & Gaming Rules

All bets placed and games played on bef365 are subject to the specific rules governing each product type, as published within the relevant game or sportsbook interface. The following general rules apply across all product categories:

• Bet confirmation: A bet is only valid once it has been confirmed by the bef365 system and a unique bet reference has been issued to your account. Bets that have not received system confirmation for any reason — including technical failure or insufficient account balance — are void.
• Odds and pricing: Odds are displayed at the time of bet placement. Once a bet has been confirmed, the odds at which it was struck are fixed regardless of subsequent market movements, unless the bet is subject to an in-play amendment rule.
• Settlement: Sports markets are settled in accordance with official results as published by the relevant governing body (ICC, BCB, FIFA, etc.). In the event of a dispute regarding result data, bef365's determination is final.
• Manifest errors: bef365 reserves the right to void bets placed at odds that were published in error due to technical malfunction, human error, or data-feed failure. You will be notified and your stake refunded in such circumstances.
• Maximum winnings: bef365 applies maximum payout limits to individual bets and to player accounts over a defined period. These limits are product-specific and are published within the relevant betting interface.
• Casino and RNG games: All casino and slot games available on bef365 use certified random number generation systems. Game outcomes are determined by the software of the respective game studio and are independent of any action by bef365. Game results are final once a round is completed.

7 Prohibited Conduct

The following activities are strictly prohibited on bef365. Violation of any of these prohibitions may result in immediate account suspension, permanent closure, forfeiture of funds, and referral to relevant law enforcement or regulatory authorities where required.

• Using automated software, bots, scripts, or any other non-human method to interact with the bef365 platform, place bets, or influence game outcomes.
• Registering more than one account, or registering an account on behalf of another person.
• Providing false, inaccurate, or misleading information during registration or at any point during the account verification process.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Any form of fraud, including chargebacks, use of stolen payment credentials, or exploitation of technical errors.
• Using the platform for money laundering, terrorist financing, or any other criminal activity.
• Attempting to circumvent any security measure, access control, or geographic restriction implemented by bef365.
• Systematic exploitation of bonuses or promotions in a manner inconsistent with normal recreational gameplay.

8 Intellectual Property

All content on the bef365 platform — including but not limited to the bef365 brand name and logo, website design, graphics, software, text, data, game interfaces, promotional materials, and any other creative or technical elements — is the exclusive intellectual property of bef365 or its licensors. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the bef365 platform for your personal, non-commercial recreational use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, sell, or otherwise exploit any content from the bef365 platform without prior written consent from bef365. Unauthorised use of bef365 intellectual property may result in legal action.

9 Privacy & Data Protection

bef365 is committed to protecting your personal data. The collection, use, storage, and disclosure of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the bef365 platform, you acknowledge and consent to the practices described in the Privacy Policy.

In summary, bef365 collects personal data for the purposes of account management, identity verification, payment processing, fraud prevention, responsible gaming compliance, and improvement of platform services. bef365 does not sell personal data to third parties. Data is shared with trusted service providers only to the extent necessary to deliver the services described above, and all such providers are required to maintain appropriate data protection standards.

For full details of your data rights — including the right to access, correct, or delete your personal data — please review our Privacy Policy.

10 Limitation of Liability

To the fullest extent permitted by applicable law, bef365 shall not be liable to you for any indirect, incidental, consequential, special, or punitive damages arising from your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption.

bef365 does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance, technical failures, third-party service disruptions, or events beyond our reasonable control may cause temporary unavailability of all or part of the platform. bef365 shall not be liable for any loss suffered as a result of such unavailability.

11 Account Suspension & Termination

bef365 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms and Conditions.
• Failure to provide satisfactory identity or age verification documentation upon request.
• Suspicion of fraudulent activity, money laundering, or criminal conduct.
• Player-initiated self-exclusion request under the Responsible Gaming programme.
• Regulatory, legal, or compliance obligations that necessitate account closure.

Where an account is closed due to a breach by the player, any bonus funds, free spins, or bonus-derived winnings held in the account may be voided. Real-money funds that were deposited by the player (excluding bonus funds) and that are not subject to forfeiture under these Terms will be returned via the original payment method used for deposit, subject to identity verification requirements being satisfied.

You may close your own bef365 account at any time by contacting support at [email protected] (plain text — not a clickable link). Account closure requests are processed within 24 to 72 hours. Pending withdrawal requests at the time of closure will continue to be processed in the normal course.

12 Responsible Gaming

bef365 is committed to promoting responsible gaming and takes the welfare of its players seriously. The platform provides a suite of responsible gaming tools that are available to all registered account holders at no charge and without friction:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits on their accounts. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
• Session time reminders: Players may activate session duration alerts that notify them when they have been logged in for a specified period.
• Cooling-off periods: Players may request a temporary suspension of their account ranging from 24 hours to 90 days. During a cooling-off period, the account cannot be accessed for betting or gaming activity.
• Self-exclusion: Players who feel they need to step away from online gambling for an extended period may request permanent self-exclusion. Self-exclusion requests are processed with the highest priority and take effect within one business day.

For full guidance on responsible gaming tools and external support resources, please visit our Responsible Gaming page. This site is strictly for adults aged 18 and above.

13 Amendments to These Terms

bef365 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, bef365 will update the "Last Updated" date at the top of this document and, where practicable, notify registered users by email or through an in-platform notification.

Your continued use of the bef365 platform following the publication of any revised Terms constit utes your acceptance of the revised Terms in full. If you do not agree to the revised Terms, you must cease using the platform and close your account in accordance with Section 11 above.

14 Governing Law & Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which bef365 operates. Any disputes that cannot be resolved through direct negotiation with our support team will be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

Before initiating any formal legal proceedings, you agree to first contact bef365 at [email protected] to allow us a reasonable opportunity to resolve the matter informally. bef365 will endeavour to respond to all formal complaints within five (5) business days of receipt.

If a dispute relates to the outcome of a specific bet or game round, you must submit your query within thirty (30) days of the relevant event. Claims submitted outside this window may not be reviewed. bef365's decision on any bet or game settlement dispute is final and binding, subject only to a demonstrable technical error.

15 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or wish to exercise any rights described herein, please contact the bef365 support team. Our customer support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

You may reach us at: [email protected] — please note this is a plain-text address and is not a clickable link. Copy and paste it into your email client to get in touch.